What do our clients say?
We routinely ask our clients for feedback on their experience of our sessions, both in person and via an anonymous online survey. You can find the results of our online survey below, alongside direct quotes.
Facts and figures
In addition to a client satisfaction survey, we routinely measure client distress levels at the beginning and end of our counselling work together, using the Client Outcomes in Routine Evaluation (CORE) measurement tool. This tool assigns each client a score out of 4 (where a higher score means a higher level of distress) on the following dimensions: wellbeing, symptoms/problems, functioning and risk. The following graphs show the average level of distress when our clients begin using the service and when they finish. We have included the clinical cut-off line to give some context (scores above the line indicate that the client is 'clinically distressed').
In addition to the general graphs above, we have analysed our data to show the change in clients who started with different levels of distress (grouped into 'low', 'moderate' and 'severe').
Bring a child to therapy questionnaire
We ask all of our Bring a Child to Therapy clients to complete a questionnaire which measures their beliefs and feelings about their work, grouped into nine categories (each area is scored out of 10). Each client completes the questionnaire at the beginning and end of their work.
Why do this?
You can see from the data and client responses above that Teaching with Heart works, but what does this impact feel like in school? What changes? Click through to our Why Do This? page to read more about the school-wide impact that Teaching with Heart can have.